Customer Issue: Ms. Lowe’s husband suspected that there might be a problem with the garage door rollers when he found the door now dragged considerably.
Our Solution: Our technicians determined that Ms. Lowe’s husband had a correct assessment. The garage door rollers had grown extremely worn from years of use, which caused the door to begin struggling to move correctly. We clamped the door to keep it in place so the tracks could be opened and the broken rollers removed. Our experts then installed in new rollers and assured the door moved smoothly.
Broken Spring Repair
Customer Issue: The customer returned home to find one of his garage door springs blown out and his door unable to open.
Our Solution: Our technicians very carefully released both springs, paying particular attention to any pieces of the broken one that may have still been stuck. When both were relaxed, they removed the caps, oiled the spindles, and put the new garage door springs in for testing.
Customer Issue: The customer’s door stopped opening at all.
Our Solution: After checking for other issues, our team unplugged the opener and looked inside. The motor was too old and worn down to be worth fixing. The customer picked out a new Chamberlain C870 chain drive opener, as he had a detached garage. Before leaving, our team made sure the system was fully functional by testing it several times.
New Garage Door Installation
Customer Issue: Wanted a new door.
Our Solution: After helping the customer decide on a new Clopay Gallery Collection door, we disconnected the original one from the system to safely remove it. Then, we got the new one secured into place and tested it.
Customer Issue: Broken cable.
Our Solution: Our technician was careful to ensure the door was safely locked into place while he worked to avoid any danger, then disconnected the cables currently in place. This way he could then run the new ones through and get everything in working order.
Customer Issue: Broken track.
Our Solution: We carefully removed the rollers, hinge pins, and springs as well as moved the door itself in order to take out the track in place. That way we could properly align and screw into place the new one before putting it all back together.